Exchange Policy

Our "Perfect Match" Guarantee

We want you to love your new look! We understand that sometimes the colour or length isn't exactly what you envisioned once it arrives at your door. That’s why we offer a seamless exchange process to ensure you get your perfect hair match.

1. Reach Out

Email us at hello@longishhair.co.za with your order number and the reason for the exchange (e.g., "Need a darker blonde" or "Want to swap for a different length").

2. Send it Back

Once we confirm your request, you’ll pay the R99.00 exchange fee. We will then arrange for the courier to collect the hair from your doorstep - you don't even have to go to a post office.

3. The Switch

Once the hair arrives back at our studio, we check that the Return Tags are still attached. We then pack up your new choice and ship it straight to you!

How to Qualify for an Exchange

To protect the hygiene of our products and our customers, we can only accept returns that meet the following criteria:

The Safety Tags Stay On: Every pack of extensions comes with a specific Return Tag attached. This tag must remain completely intact and attached to the hair.

Original Condition: The hair must not be worn, washed, brushed, or altered in any way.

Timeframe: You must initiate your exchange within 10 days of receiving your delivery.

Please Note: If the return tags are removed or tampered with, we cannot, under any circumstances, accept the return for hygiene reasons.